Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy explains how SureFix Pest Control, operating from Cincinnati, Ohio, collects, uses, shares, and protects information when you visit surefixpestcontrol.us, use a page that links to this policy, call us, or submit a request through the website. In this policy, “SureFix,” “we,” “our,” and “us” refer to SureFix Pest Control. This policy is written for this website and does not control the privacy practices of an independent contractor, service provider, advertising platform, or other third party that you may contact through a link or referral.

2. Information we collect

Information you provide

When you use a lead form, contact us, or call, you may provide your name, phone number, email address, message details, neighborhood, property information, and any other details you choose to include. The form also records whether you checked the consent box. We ask for only the information needed to respond to your request and coordinate a service conversation.

Information collected automatically

Our hosting environment and basic website tools may receive technical information such as IP address, browser type, device type, operating system, referring page, approximate location, pages viewed, and the date and time of a visit. We may use cookies or similar technologies for essential operation, security, performance measurement, and site preferences. You can manage cookies through your browser settings; blocking some cookies may affect site functionality.

Information from other sources

We may receive information from a communication provider, hosting provider, analytics provider, referral partner, or another source when it is necessary to respond to an inquiry, prevent abuse, or maintain the website. We do not intentionally collect sensitive personal information through the form. Please do not submit Social Security numbers, financial account numbers, medical information, or other sensitive details.

3. How we use information

• Respond to calls, emails, and website requests.
• Connect a homeowner with an independent local service contractor when the request calls for a referral and sharing is permitted.
• Understand website use, improve content and navigation, and troubleshoot errors.
• Maintain security, detect fraud or abuse, and protect the rights, property, and safety of users and the business.
• Send service-related communications or, where permitted and requested, marketing communications.
• Comply with legal obligations, enforce our terms, and handle business records.

We do not use the information in your message to provide legal, medical, financial, or emergency advice. If a matter presents an immediate safety risk, contact the appropriate emergency or public-health resource.

4. How we share information

We may share information with the following categories of recipients:

• Independent service contractors: If you ask to be connected or submit a request that calls for a local contractor, we may share your name, contact details, location, and project description with an independent contractor or referral partner so they can contact you.
• Service providers: Hosting, email, telephony, form, security, analytics, cloud-storage, and technical providers may process information to perform services for us.
• Legal and safety recipients: We may disclose information when required by law, legal process, court order, or a valid government request, or when disclosure is reasonably necessary to investigate fraud, abuse, or a threat to safety.
• Business transfers: Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
• With your direction: We may share information for another purpose when you ask us to or provide consent.

We do not control how an independent contractor uses information after receiving it. Before hiring any contractor, review that contractor’s own privacy terms and verify the contractor’s business details directly.

5. California privacy rights

If the California Consumer Privacy Act, as amended, applies to your information, California residents may have rights to know or access the categories and specific pieces of personal information collected; request deletion, subject to legal exceptions; request correction of inaccurate information; opt out of sale or sharing of personal information; limit certain uses of sensitive personal information; and receive equal service without unlawful discrimination for exercising a privacy right.

To submit a request, email info@surefixpestcontrol.us with the subject “California Privacy Request” or call (283) 209-0361. We may ask for information reasonably needed to verify your identity and may ask an authorized agent to provide proof of authorization. We will use the information supplied for verification only as allowed by law. We generally respond within 45 days; if more time is reasonably necessary, we will explain the reason and extension.

Our website does not knowingly sell the personal information of children under 16. If our practices change, this section will be updated to describe the available opt-out method.

6. Your choices and opt-outs

• Email: Use an unsubscribe link in a marketing email, if one is provided, or contact us using the email above. Service and request-related communications may still be sent when needed to respond.
• Text messages: If you separately opt in to promotional texts, reply STOP to opt out or HELP for assistance. Consent is not a condition of purchasing a service. Message and data rates may apply.
• Cookies: Adjust your browser settings to block, delete, or limit cookies. Some essential functions may not work as intended.
• Targeted advertising: You may use controls offered by your browser, device, advertising platform, or industry opt-out tools. An opt-out may be browser- or device-specific.
• Do Not Track: Browser Do Not Track signals may not be recognized by every website tool. Cookie settings remain the most direct way to control optional storage on your device.

7. Security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No internet transmission or storage system is completely secure. We retain information for as long as reasonably necessary to respond to requests, provide or coordinate services, maintain business and legal records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by the type and purpose of the information.

8. Age restrictions

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from a child under 13. If you believe a child has submitted personal information, contact us at info@surefixpestcontrol.us so we can review and delete it when required.

9. Updates to this policy

We may update this Privacy Policy when our website, practices, legal obligations, or service relationships change. The updated version will be posted on this page with a revised effective date. Material changes may also be highlighted through the website or another reasonable notice method. Your continued use of the website after an update means you have reviewed the revised policy to the extent permitted by law.

10. Contact us

Questions, privacy requests, and opt-out requests may be sent to info@surefixpestcontrol.us or SureFix Pest Control, Cincinnati, OH. You may also call (283) 209-0361 daily between 07:00 AM and 08:00 PM. For general service requests, visit our Contact page; for service information, visit Services.